And the car that I took was in great conditions. Great place, I rented just a few days because I needed to fix my car and the service and the price are great. DO NOT RENT CARS FROM THIS PLACE UNLESS YOU DON'T MIND WAITING OVER AN HOUR THE GET IN YOUR RENTAL. Horrible service! 1 person working doing everything from setting up the rental to getting the vehicle ready. I always attempt to support local Bussinesses. After my experience I wonder how long they will remain. If he came back with that he would have been charged. Other person only had half a tank of gas in the vehicle they rented. Attitude received was that of one that did not care for his job or taking care of the client. Turns out another car rental company gave us a lift to the fox rental place and the guy was passed out in the van out front. don't expect people to bend over backward for you! This car rental company gets a 5 from us!Īrrived at 245 am and waited 45 min for shuttle and no one came. So you get what you give, you show up with an attitude to any establishment. The employees ran like they were the ones missing the flight and they drove us immediately to the airport. As a matter of fact, we were running late to catch our plane on the way home. Yes there was one guy working, but he was the most pleasant and quick one man show we have ever encountered abroad. AGAIN standard, all car rental places ask for that. They do require you to show proof of insurance with coverage for a car rental if you choose to decline the insurance provided by them. The rest is returned when you return the car. They deduct any highway tolls from that deposit in this island that is standard. ALL Car rental places put a hold on your credit card people! It is Standard. Here is some things to keep in mind, The additional fees everyone seems to be so upset about is a deposit or a hold until you return the car, it is not much. So overall, great service and super friendly staff. We ususally rent with Hertz or Budget but they where not available. We just took a chance and rented a car with Cabreras. So many people are quick to give this Car Rental a bad review. I will definitely rent with this company again. The truck had ramps which helped in our move. The truck we rented was 12 feet was decent size and in good condition. So give a time window when renting car or truck. When i went to rent the truck it was not there yet but the person that rented it before me was little late. I was extremely pleased with the service. I rented a moving truck with this company. Perfect customer service,thankyou srta.Bosgues. This is the worst car rental I have ever experienced not to mention it almost cost us our lives. It is 3:36 my flight is at 5pm and it looks like they will now make me miss my flight home. And now I'm sitting in the rental office waiting on a police office for a report that is required but was not required when I called the issue in to the office. The lack of customer service support is horrible. All because Fox/ Caberera Car rental rents faulty poorly maintained vehicles. In the car was myself and my two young daughters we could have been killed. The brakes totally went out applied the brakes the car kept sliding pulled the emergency brake just before the car stop at the edge of a cliff the front end of the car hit the edge of a cliff so hard the front bumper came off as I reversed. Final draw is when we were going down hill. Going up hill the car stalled and we needed to use the emergency brake to stop from rolling backwards. After driving for a while we noticed a very bad oil burning smell when ever we put on the air conditioner. Had to drive almost 2 hours in traffic back to our vacation rental. The car that was given to me had an extremely bad smell. Was then told the car and myself would have to be towed to a town 1 hour away where I had to spend another couple of hours for the company to switch cars. Called road side again waited 3 hours for a tow because there was no longer a spare tire to use. The next morning I woke up to another tire being flat. I was in a very bad area of ponce at the time and it was getting dark, while parmesan in a abandoned gas station.after another hour road side came. Which was entirely a lie and was only told of the cancellation due to me calling for updates on service. I waited nearly 2hrs for roadside assistance to come, only to be told I had canceled services. 1st car they gave me the tires were so bald one starting peeling away and blew on the highway. In one trip I had so many issues with Fox/Cabrera auto rental. A Reverend now has a car and can be mobile. Well, I was hot, bothered and was blessed by the all female staff who solved my needs, allowed me to wait, took my bags to my car and even offered me a discount for being a resident.